Purpose:

An ICT distribution organisation is seeking an External Account Manager who is responsible to drive business growth by managing and developing strong relationships with key clients and resellers. This role involves proactively identifying new sales opportunities, achieving revenue targets, and expanding the company’s market presence within a designated territory. The External Account Manager will also provide expert guidance on enterprise solutions, present and influence key stakeholder decisions, and ensure high-quality service delivery to meet client needs. Through strategic account management and a deep understanding of the company’s products, this role supports long-term customer retention, satisfaction, and business profitability

Key Job Outputs:

• Oversee a portfolio of assigned customers in the Government sector, developing new business opportunities and identifying key resellers
• Act as the primary point of contact for all reseller account management matters
• Build and maintain strong, long-lasting business relationships with resellers
• Achieve individual and departmental revenue and gross profit (GP) targets
• Foster trusted advisor relationships with key decision-makers and sales teams within reseller organizations
• Develop and maintain a robust and realistic sales pipeline
• Ensure timely and accurate submission of sales forecasts
• Communicate the progress of monthly and quarterly initiatives clearly to the Sales Manager
• Identify opportunities for growth with existing clients and implement strategies to meet sales quotas
• On-board new, key resellers who are not yet trading with Pinnacle
• Focus on closing business and securing high-value opportunities
• Travel monthly to meet with resellers and conduct detailed account planning sessions
• Prepare comprehensive reports on account planning sessions for each customer and follow up on action points.
• Collaborate with internal teams and vendors to ensure sales targets are achieved.
• Manage the entire sales process efficiently, from the initial quote request to the delivery of goods to the customer
• Support the finance team in collecting payments from resellers
• Stay informed about market trends, customer buying behaviours, and the economic and political conditions in each country

Core Competencies:

• Above-average computer literacy in MS Word, Excel, Outlook, and PowerPoint
• Excellent communication, writing, and interpersonal skills
• Ability to communicate, present, and influence decisions of key stakeholders
• Time management and organizational skills; deadline-driven with the ability to plan and
• prioritize a high workload
• Basic calculation skills (ability to work with numbers)

Qualifications:

• Matric with Mathematics (essential)
• A relevant tertiary qualification

Experience:

• A minimum of three (3) years’ experience in a similar position
• Experience in selling IT Solutions
• Proven work experience as an External Account Manager, Key Account Manager, or Sales Account Manager in the Government sector
• Must have established business relationships with key resellers in Government sector
• Proven track record of achieving sales targets regularly
• Proven ability to manage multiple account projects simultaneously while maintaining attention to detail
• Good technical knowledge on enterprise solutions to advise resellers and hold informed
• discussions
• Own transport and valid driver’s license
• Experience in high-stress, pressurized environments

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013