Purpose:

An ICT distribution organisation is seeking a Retail Claims Clerk who is responsible to review and process all retail claims, ensuring that supporting documents are correct and accurate

Key Job Outputs:

• Maintain and update the claims register
• Handling and processing of retail claims
• Obtain information and documents as required
• Complete the request for credit documents by following the companies’ LOA
• Consult with inter-departments to resolve claims /queries
• Match claims with credit notes
• Liaise and build working relationships with stores

Core Competencies:

• Accurate and detail oriented
• Organised
• Excellent business communication skills
• Ability to work in a pressured environment and meet monthly targets
• Excellent people skills
• Willingness to go the extra mile
• Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint
• Customer-focused and delivering above-average customer service
• Ability to cope with high-stress and pressure
• Attention to detail
• Finance-focused
• Good time management and well organised, deadline driven, able to plan and prioritise a high workload
• Technology driven
• Ability to complete intermediate calculations and work with numbers
• Capacity to assert oneself
• Self-motivated
• Negotiation in a spirit of cooperation with the aim of an amicable outcome
• Tact, with a courteous, diplomatic, and respectful manner
• Excellence orientation, setting and achieving high standards and ongoing improvement
• Feedback, providing positive, helpful, and productive feedback
• Liaison, establishing effective personal contact and communication channels between parties
• Written and verbal communication
• Decisiveness, ability to make decisions, render judgement, take action, and apply corrective measures
• Evaluating, asking questions, analysing, giving attention to, and attending to detail

Qualifications:

• Matric with mathematics is essential

Experience:

• Experience working in a customer focused position
• Previous claims experience will be an advantage

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013