Purpose:

An ICT distribution organisation is seeking an External Account Manager who will be pivotal in driving revenue and business growth within the Commercial Safety, Security and Infrastructure Sales department. Achieving growth by nurturing and building the customer base, developing strong relationships with customers, and ensuring their needs are met and expectations are exceeded. The mission of the External Account Manager will be to build and maintain long-term relationships, drive revenue growth, and contribute to the overall success of the Company. This position will focus primarily on products within the company’s infrastructure and Life and Security division within the Gauteng region

Key Job Outputs:

• Develop and maintain strong relationships with existing customers, understanding their needs, challenges, and opportunities to provide required, relevant solutions
• Maintain the existing customer base, growing current customer accounts by identifying sales opportunities to maximise revenue
• Continuously build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget Identify and pursue new business opportunities with prospective customers
• Ensure the development of profitable sales and the achievement of sales targets in the Gauteng region
• Build, grow, and establish a new customer base through networking opportunities
• Identify, understand, and build relationships with key stakeholders
• Identify sales opportunities to market both products and The company
• Deliver product presentations and entertain clients
• Implement the agreed the company Sales Strategy
• Maximise sales by expanding orders and upselling
• Negotiate prices to achieve sales targets
• Serve as the primary point of contact for customers
• Implement strategies to ensure high customer retention rates and customer satisfaction
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, addressing complaints, and ensuring SLAs are met
• Meet and exceed the agreed SLAs on quoting and deliveries
• Maintain the current client database and forecasts
• Generate sales leads and constant follow-up on customer deals
• Follow up on quotations, converting these into orders
• Process and ensure correct administration of relevant sales documentation
• Update stock reports, backorders, and orders received on a daily basis
• Attend to daily sales calls
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports
• Work closely with internal departments including Brand and Logistics to ensure seamless execution of customer requirements
• Follow up on orders with other departments to meet SLAs
• Liaise with stores/dispatch regarding deliveries of all orders and supply of invoices
• Acquire and update knowledge by attending relevant product, brand, and operational training
• Attend product training and events
• Work committedly within agreed-upon Company-targeted budget revenue, marketing, and expense parameters

Core Competencies:

• Proven sales skills/ability
• Proven ability to close deals
• Excellent verbal and written business communication skills
• Must be able to use Excel at an intermediate level
• Excellent interpersonal skills
• Good attention to detail
• Developed negotiation skills
• Good time management and well organised i.e., deadline driven, able to plan and prioritise a high workload
• Technology driven
• Able to work in a pressured environment, to chase and meet targets
• Passionate about Sales
• Motivated and driven
• Excellent communicator
• Enjoys building customer relationships
• Good at collaboration and working as a team
• Good conflict management skills
• Interested in IT products and technology
• Strong administrative abilities
• Self-managed and able to take accountability
• Proactive individual with high energy
• Analytical thinker with the ability to problem-solve
• Able to collaborate with other internal teams

Qualifications:

• Matric is preferable
• A tertiary qualification in Sales, Business Management or IT will be an advantage

Experience:

• A minimum of five (5) years of experience working with Security and Infrastructure products
• A minimum of eight years (8) sales experience, three years (3) of which must have been in an
• External Account Management position
• Distribution experience is advantageous
• Working experience in a customer service environment
• Experience preparing and presenting quotations
• Experience in developing sales plans and closing deals
• Knowledge of Security products essential

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013