Purpose:

A leading organisation in the pharmaceutical industry is seeking a Quality Systems Support Officer (Fixed Term Contract) who will be responsible for supporting the Quality Assurance function by clearing a backlog of SAP-related quality system tasks, including incidents, change controls, customer complaints, and document reviews, while ensuring compliance with GMP and internal quality standards

Key Job Outputs:

• Assist in completing quality risk assessments related to change notifications, particularly supplier and material changes
• Review and approve documents due for routine cycle review, including minor formatting and administrative updates
• Compile investigation reports for customer complaints and adverse drug reactions
• Assess and manage historical/open notifications within the system, including liaising with notification owners
• Complete incident and deviation notification tasks based on complexity, risk, and specific case requirements
• Ensure timely closure of all assigned notifications and document reviews within agreed timelines
• Collaborate with internal stakeholders to obtain required information for task completion
• Maintain accurate and compliant records within SAP/eQMS systems

Core Competencies:

• Strong understanding of pharmaceutical Quality Assurance processes
• Proficiency in SAP and electronic Quality Management Systems (eQMS)
• Solid knowledge of GMP (Good Manufacturing Practices)
• Strong attention to detail and documentation skills
• Analytical thinking and problem-solving ability
• Ability to manage high volumes of work and meet deadlines
• Effective communication and stakeholder engagement skills
• Ability to work independently in an onsite, collaborative environment

Qualifications:

• Degree or Diploma in a relevant scientific field (e.g. Pharmacy, Microbiology, Biotechnology or related)

Experience:

• Proven experience in pharmaceutical Quality Assurance
• Hands-on experience with SAP or similar eQMS systems
• Experience working within GMP-regulated production environments
• Exposure to handling deviations, change controls, and customer complaints
• Experience with sterile or biological products will be advantageous

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013