Purpose:

A global specialty and branded pharmaceutical company is seeking an Operational Excellence Manager to optimise the allocation of resources across its assets to drive strong performance in Public Health and SADC markets. The role focuses on defining, monitoring, and reporting on Salesforce KPIs, leading tender review systems and reporting, and providing leadership and oversight to operational teams

Key Job Outputs:

Financial Objectives

Budgeting

• Preparing financial models and reports based on tender awards and the business’s historical performance and setting growth targets aligned with the overall Pharma targets
• Supporting the annual budgeting process for the South Africa Public Health and SADC regions

Forecasting

• Adjust the budget under FC1 and FC2 cycles to accommodate any changes in the business
• Ensure updates are reported to the relevant Finance department and translated into inventory planning

Bid Commercial Viability Testing

• Prepare bid portfolios and pricing structures
• Secure and align on volume-based cost of goods
• Align portfolio expansion with growth targets
• Project manage bid preparation across stakeholders
• Prepare tender submissions ensuring compliance and accuracy

Post Award Analysis

• Analyse wins and losses of bids to support portfolio strategy and business planning

People Management – Customer Liaison Officers and Operations Specialist

• Oversee team performance and monitor achievement of targets
• Develop team management systems
• Drive team performance to achieve set objectives
• Build performance continuity through talent attraction, development, and retention
• Develop standard operating procedures

Participating in Business Reviews

• Analyse performance of work streams
• Prepare reporting and discussion points based on analysis

Salesforce Effectiveness

• Optimise salesforce allocation through targeting, segmentation, and resource planning
• Manage national sales plans including KPIs, target setting, and performance tracking

Dashboards and KAM Support

• Create, manage, and drive sales and margin dashboards
• Collect and coordinate outbound sales data across regions
• Support KAMs with stock replenishment aligned to depot activities
• Coordinate development of dashboard reporting with IT/BIS
• Prepare sales and performance reports for stakeholders
• Run margin and portfolio performance reports
• Provide sales analytics and recommendations at product level
• Upload required reports onto relevant platforms and analyse outputs regularly

Demand and Supply Coordination

Demand

• Maintain a 5-year rolling sales and budget forecast

Supply

• Understand supply chain dynamics to guide stakeholders effectively

Core Competencies:

• Effective planning, organising, and coordinating
• Strong analytical thinking and logical reasoning
• Effective problem-solving and decision-making
• Commercial and strategic awareness
• Strong communication and influencing skills
• Strong interpersonal skills
• Attention to detail
• Project management capability
• Initiative and proactiveness
• Ability to multitask and manage priorities
• Results-oriented mindset
• Entrepreneurial thinking
• Teamwork and cooperation
• Information seeking mindset
• Resource efficiency
• Risk awareness and management
• Accountability and responsibility
• Strong execution discipline

Qualifications:

• Matric / Grade 12
• Bachelor’s degree in Finance, Marketing, Business, or a related field

Experience:

• Minimum of 5 years’ relevant experience in the pharmaceutical or medical industry
• Minimum of 5 years’ experience in Salesforce effectiveness across South Africa and SADC
• Minimum of 5 years’ experience in tender management

Additional Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid driver’s licence and willingness to travel

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013