Purpose:

An insurance services company is seeking a Bus Policy Administrator who is expected to provide efficient and accurate policy administration support for bus insurance portfolios, ensuring that all new business, renewals, endorsements, cancellations, reinstatements, and related policy servicing activities are processed in line with internal procedures, underwriting guidelines, service standards, and regulatory requirements. This role requires traits such as professionalism, maturity, sophistication, articulation, and intelligence

Key Job Outputs:

• Process new bus insurance policies accurately and within agreed turnaround times
• Attend to policy amendments / endorsements, including:
  • change of vehicle details
  • addition/removal of buses
  • sum insured amendments
  • cover changes
• Process renewals, ensuring premium updates, policy terms, and underwriting requirements are correctly captured
• Process policy cancellations, lapses, and reinstatements in accordance with underwriting guide
• Ensure all policy documentations are issued accurately and timeously
• Maintain accurate records of vehicle schedules, policy limits, premiums, and risk details
• Provide administrative support to brokers, intermediaries, and internal stakeholders regarding bus policy queries
• Respond to quotes, policy schedules, proof of cover, endorsements, renewal confirmations, etc
• Attend policy administration weekly meetings
• Maintain professional and effective communication with brokers and internal departments

Core Competencies:

• Knowledge of commercial motor / fleet / bus insurance products
• Good Microsoft Excel, Word, and Outlook skills
• Data capturing accuracy
• Strong attention to detail
• Good communication skills

Qualifications:

• Matric / Grade 12
• Certificate or Diploma in Insurance, Business Administration, or related field (advantageous)
• RE5

Experience:

• Minimum 2 years’ experience in policy administration within the insurance industry
• Experience in commercial motor, fleet, or bus insurance is highly advantageous
• Must have specific Non-Life Underwriting/Policy Admin Experience

Salary: Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013